Human resources management Case study Read the scenario carefully. Write a first-person account of how you would deal with the situation presented below. The paper should be double-spaced, 12-font, times new roman. Scenario: You were recently hired as the General Manager of a 230-room, upscale hotel in a small southeastern city. The hotel has not been doing well recently and you know that you need to make a number of changes to turn things around. On your first day on the job you are shocked to discover that the hotel does not have written job description and job specification for any positions. You decide that this needs to be done before you can do anything else, so you start by writing a detailed job description and job specification for the hotel front desk agent. Now that you have taken care of that, you can focus on some other personnel issues. You decide that you want to promote from within for a new Assistant General Manager. Based on your True Colors training, what type of person are you looking for as an assistant? Discuss all of the colors of people and how a particular person will be better at the job than the others. You are going to promote one person, but you also know that you need to fire another. The Food and Beverage managers poor attitude is affecting everyones morale and he has to go. You decided to terminate him, but realize if his termination is not handled properly, he may sue for wrongful discharge. Discuss some of the federal laws that you should consider before you terminate him. Also, imagine the conversation when you tell him that he is fired. How will you deal with his strong reactions to the news? Once you terminate the F&B manager, you will naturally have to interview potential candidates for the position. Discuss some of the issues you need to consider and problems you need to avoid when you are interviewing for his replacement? Create a list of four structured interview questions that you will use during the selection process for a new F&B manager. Lastly, you know that you will be hiring a number of new employees and the hotel currently does not have a formal training program. Explain the steps involved in implementing an effective training program and provide an example of a training objective for the hotel bartender. You have all of these concerns to deal with during the first few days on the job. You welcome the challenge and realize that it will take a lot of hard work to make this hotel competitive again.
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